Shipping Policy
Shipping Policy
Kensei Knives is partnered with various couriers, allowing us to ship directly to your door and proudly offer a flat shipping rate of €4.99. You will be charged when you place your order, and all payments are subject to verification and approval before shipping, which may take several days to process. To help combat credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.
Shipping Process
We require at least 3 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days). Orders are processed Monday-Sunday, and the order cut-off time is 11:00 p.m. Central Time. Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout. Once your order has shipped, you will receive a Shipping Confirmation email. For orders with multiple items, products may be shipped separately and received on different dates due to the varying locations of our manufacturing partners.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number once your order is dispatched to the carrier's sort facility. For some shipping companies, it may take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Shipping Time
| Location | Estimated Transit Time |
|---|---|
| United Kingdom | 8-10 Business Days |
| Location | Estimated Transit Time |
|---|---|
| Netherlands | 6-9 Business Days |
| Location | Estimated Transit Time |
|---|---|
| Belgium | 7-10 Business Days |
Note: The days listed above are only estimates in business/working days and do not include our 3-day processing time. While we will do everything we can to ensure your order is delivered on time, Kensei Knives cannot be held responsible for conditions beyond our control, such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc., which may cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Kensei Knives has no control over these charges, nor can we predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages
Kensei Knives is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier. Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or concerns. Please feel free to email us at support@kenseiknives.co.uk to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Shipping FAQ
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address. Once it has shipped, we cannot make changes to the address. Contact Customer Service (email: support@kenseiknives.co.uk) immediately!
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel, as once it has shipped, we cannot cancel it. Contact email: support@kenseiknives.co.uk